Shipping policy

Shipping

Shipping & returns are free of charge for you.

We always ship with DHL Paket and Deutsche Post. The delivery to packing stations is possible. (Baby cots do not fit into the Packstation and will be delivered to the nearest DHL branch, provided they are sent to a Packstation).

Please note that for deliveries to some countries (e.g. outside the EU), customs duty or import sales tax may have to be paid on receipt.

As soon as your order has been shipped, you will receive a link with the tracking number.

Restrictions for USA/third countries

We only ship baby cots within the EU and to Switzerland. Baby carriers and cots can unfortunately not be shipped to the USA.

DELIVERY TIME

If your order is received before 12:00 noon from Monday to Friday, it will be shipped the same day. Within Germany, your order should be with you the next working day (incl. Saturday).

These are the usual delivery times:

Country Shipping time
Germany 1-3 days
Austria 2-5 days
Switzerland 4-7 days
other EU countries 3-7 days
rest of the world 6-12 days

Please note that the upper time values are based on experience. We will inform you proactively about the progress of the shipment as soon as the order has been shipped.

EXPRESS SHIPPING

Unfortunately we cannot offer express delivery at the moment.

RETURNS

Normally you can return your order to us free of charge within 45 days of receipt. In view of the current situation regarding the coronavirus, we offer you an extended return policy of 45 days. Simply create a free return label in our returns portal.