Babywearing should feel good — for you and your baby.

And sometimes you just need a little support until everything fits perfectly. Our greatest concern is that you travel safely, comfortably, and with complete peace of mind on your ROOKIE. Heart to heart.

 

Are you unsure whether your ROOKIE fits correctly?

Then you have the following options:

 

1. Our carrying instructions

In our step-by-step videos, we'll show you at your own pace how to properly set up and optimally configure your Rookie. You can pause, follow along, and follow along at any time.

 

2. Tips & tricks for typical situations

Here you'll find short clips answering frequently asked questions. They are in German but we hope you can still follow the actions.

🎥 Adjust the wearer ergonomically correctly

🎥 If your baby is sitting too low in the carrier

🎥 Shoulder straps dig into the neck

🎥 Stabilizing your newborn's head

🎥 How to properly stow the headrest again!

 

3. Personal support via WhatsApp

With us, you'll reach a real person — not a bot.

Just send us a photo or short video; often everything can be sorted out quickly.

 

CONTACT US VIA WHATSAPP

 

4. Free video call with Leyla

As a ROOKIE customer, you can book a free babywearing consultation with our certified babywearing consultant Leyla.

In a free video call, she'll show you step by step how to make your Rookie fit perfectly.

 

BOOK A VIDEO CALL

 

Your contact to us Email: team@rookie-baby.com Tel.: +49 (0)30 9599924 74 Contact us on WhatsApp 💬