Help, Contact & Returns

Would you like to return your Rookie?

Sometimes babies need a little time to get used to the carrier – that’s perfectly normal. Often, a small adjustment is all it takes. Have you heard about our free baby wearing consultation? Together, we’ll see if there’s anything we can tweak to make sure you’re both comfortable. 💛

If you still decide to return it, you can easily register your return via our returns portal:

 

TO THE RETURNS PORTAL

 

Please note:

  • Please make sure you enter your order number, including the "S#" at the beginning.
  • For returns from Switzerland or other countries outside the EU, please contact us directly at team@rookie-baby.com.